Stuck in Offline Mode and Can't Update or Reinstall

[karma3six]

Hi all,

I recently downloaded RSTS this morning, and it worked flawlessly the first time I tried it. I closed the Planetside and RSTS temporarily to download a couple voicepacks and crosshairs I wanted to try. When I relaunched both, I was able to see the overlay and crosshair, but the tracker itself was not tracking.

Now, I am stuck in offline mode and have the Update Required message. When I go to the update screen, it shows a a progress bar with no explanation and no progress being made.

I have RSTS 0.10.3.3 and Windows 8.1 x64.

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Edit: Sorry for the double post... I'm not used to the forum. Working on deleting other one.

[Exploding Fist]

What is your tracker username? Can you unselect beta, update, restart, and try again?

[karma3six]

What is your tracker username? Can you unselect beta, update, restart, and try again?

My tracker username is karma3six. I tried unselecting beta and restarting and keep getting the same problem.

One thing that worked was uninstalling the tracker, deleting all the local files, and then reinstalling. However, like before, once I closed the tracker and reopened it, I get the same problem.

[Exploding Fist]

Alright I'm seeing some errors on our end. What files do you see under the \Components\ folder? Did you load the crosshair overlay after the reinstall, this happens now regardless?

[karma3six]

Alright I'm seeing some errors on our end. What files do you see under the \Components\ folder? Did you load the crosshair overlay after the reinstall, this happens now regardless?

I did load the crosshair overlay again after I manually reinstalled, and I tried it without the crosshair component. Same issue regardless.

Here is my components folder:

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I appreciate the help!

[Exploding Fist]

No problem man, we'll get this figured out.

1. Have you tried to do a repair install in the update section?
2. Can you try explicitly running the tracker as administrator (right click -> run as administrator) and see if that changes anything?

If not, can you download this executable http://www.labtestproject.com/files/sha256sum/sha256sum.exe and put it in the Components folder inside of the RTST installation directory. Once it's there, can you go to that folder in the command prompt and type "sha256sum * > sums.txt" and paste the data in sums.txt below? What this will perform an integrity check (hash them) of the files that we can compare to what they are supposed to be on our end to see if that is the problem.

[karma3six]

1.) I tried the Repair Install several times and it does not respond. It will show the exact thing as the Update, just with 0/30,383,826 on the progress bar.
2.) Yes, I've tried to run it as an administrator with no change.

Here is what sums.txt reads:


99397b90901c1a921856d89602f3d7c7338a370bdc8ae00fa0 0550f62642e915 *RecursionAchievementOverlay.rtst_pak
b4ea888bb687d0d5e47d2252cad7ee85f23f8b6173f0b7d201 9b234879812e5a *RecursionAchievements.rtst_pak
51edcfe34c1a003be109c37adc2f7652194494659523f890cd 8b94368d5be7fa *RecursionHUDNormal.rtst_pak
585a5d4cc1949caaed66a17e6f3a860ede943a17350a74df7d 6b03b83c442c69 *RecursionHUDSmall.rtst_pak
d67cf7325b0101e27c45fcc0e0f77f4dd32a928b422953f28e 01b9cc3237e777 *RecursionHUDTiny.rtst_pak
0862f086706b57ab3e42e0883bd196c0f3214935d192a0e500 784694a0260c02 *RecursionKillStreak.rtst_pak
c8f9c67afcc04a76139cfbfd326861ae3ed67ec8d50e0dd7b6 4b240ac6d89b38 *RecursionMethods.rtst_pak
3e6583708fc167b537a223647f753a240b59854fd3f460ea6b 25327db64b118d *RecursionStatsTab.rtst_pak
4867ccab1c36f33dec005e83eef8dfb6d3b166941a72400aa3 c963675c2a7dae *sha256sum.exe
e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca4 95991b7852b855 *sums.txt

[Exploding Fist]

Alright those don't match, which is the problem. Do you have anti-virus or something that might be messing with the update process? If so can you check the logs to see if it's miss flagging something? Try adding an exception to our directory structure as well and see if that helps.

We've seen some crappier AV vendors in the past flag our update executable as suspicious. If that does help can you let me know the vendor and what it's flagging it as?

[karma3six]

I use Avast, but I've tried disabling it for small amounts of time to try updating. I'll look into finding a way to make an exclusion. I'm not the most fluent with this kind of thing, so it might take me some time to figure out.

[Exploding Fist]

This might help: http://www.getavast.net/support/managing-exceptions

[karma3six]

Thanks for the link. I was able to find the exception list, and added all of the .exe's in the main Recursion folder, and excluded recursiontracker.com... I restarted RTST and the issue is not resolved.

Edit: I also excluded the entire Recursion folder. No dice.

[Exploding Fist]

Did you try disabling anti-virus all together just to see if that worked? Do you see any files in the /temp/ folder?

Try downloading these somewhere on your machine.

https://recursiontracker.com/fist/MI7jzU8qf38kpoW/RTSTUpdater.exe
https://recursiontracker.com/fist/0LH3zkoW6egnYC3/RTSTElevated.exe
https://recursiontracker.com/fist/bh8qI1Lm6cOgmr8/RTLibrary.dll

Do they download? (don't replace the existing files with these)

[karma3six]

Yes, I tried with both my AV and Firewall turned off.

[karma3six]

Sorry, I didn't see your edit the first time. All three of the files downloaded with no issues.

[karma3six]

For no discernible reason that I can see, RTST just downloaded an update file and is now connected. I appreciate all of the help and will keep you appraised if the problem comes up again.

[Exploding Fist]

Well, I guess that's good news. I would love to know why it worked all of a sudden though :eng101: