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Wait, what the hell: https://www.planetside2.com/players/#!/5428209189755901553

Looks like two people have the same name? Well that's a first. Add by player ID 5428209189755901553 instead of name....

https://www.planetside2.com/players/#!/5428011263287643297

Just based on that page alone, it looks like the API thinks you're dead. The SOE API shows you havn't logged in, in about 2 years. Did...

What character name are you trying to monitor?